Visit our store to book excursions
Below, our cancellation policies are detailed in our services. We are a family agency with only one vehicle to form our tours therefore our availability is quite limited and below we detail our cancellation policies.
-Cancellations with more than 15 days in advance receive 80% of the amount payed
-Cancellations less than 15 days in advance receive 50% of the amount payed
-Cancellations less than 5 days in advance receive 20% of the amount payed
-Cancellations less than 3 days in advance are not entitled to reimbursement
-If we must cancel the tours due to the lack of quorum (minimum 4 people) a refund of 100% of the amount canceled is made.
-If we must make cancellations due to climatic reasons or natural disasters an alternative proposal will be made and in case of not accepting 100% of the amount canceled is refunded
Note: The reimbursement is made through the same platform used for payment and within a maximum period of 15 business days (it can change in exceptional cases as a declaration of a catastrophe zone in the area or force majeure events)